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Key Info
3 days
£375 pp + VAT // Group MAX 8 £2400 + VAT
Remote sessions
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Retail Academy (includes: Customer Service L2 and Health and Safety L1)

Course Dates   

  • Call for dates

Course Objectives/Overview

The retail academy course provides participants with the knowledge and skills to carry out a job role in the retail sector. All elements of this course e.g. customer service are transferable to job roles within other sectors

 Key Topics

  • Understanding of the main responsibilities of employees and employers with regards to health and safety.
  • Understanding of how the workplace can affect health and safety. 
  • Understanding the principles of customer service,
  • How customers' needs and expectations are formed,
  • Knowing the interpersonal skills and appropriate
  • Behaviour required in the customer service environment
  • Understanding the principles of responding to customers’ problems or complaints 

Course Duration

3 days 9.30am to 4.30pm

Qualification/s Achieved

E Learning Certificate/s

Highfield Level 1 Award in the Principles of Health and Safety within the Workplace 

Highfield Level 2 Award in Customer Service 

CONTACT DETAILS

ACT Head Office, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET.

T 029 2046 4727
E info@acttraining.org.uk

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