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Key Info
up to 12 months
£1080 + VAT

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Customer Service BTEC Level 2 Diploma

Course Objective

This programme is aimed at those who work in a customer service role such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative or anyone dealing with internal or external customers on a regular basis.

Course Delivery

An assessor will visit the candidate at their workplace once a month for a minimum of one hour. In addition to this, they will be set approximately four hours of work to complete before the next meeting. Three one-day workshops cover the three knowledge units: understand customers, principles of customer service and understand employer organisations. These will all take place, depending on availability, at ACT’s head office and will be arranged with your assessor.

Key Topics

Deliver customer service

Understand customers

Principles of customer service

Understand employer organisations

Manage personal performance and development

Course Duration

12 months


BTEC Level 2 Diploma in Customer Service (QCF)


ACT Head Office, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET.

T 029 2046 4727


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