Course Dates   

• Call for dates

Delivered remotely over three sessions, with the option to undertake accredited exams at an ACT centre. Participants must have access to a laptop with camera and speaker facility in order to complete this course (tablets or Smartphone’s unsuitable)

Accredited exams incur additional costs

Course Objectives/Overview

The retail academy course provides participants with the knowledge and skills to carry out a job role in the retail sector. All elements of this course e.g. customer service are transferable to job roles within other sectors

 Key Topics

• Understanding of the main responsibilities of employees and employers with regards to health and safety.
• Understanding of how the workplace can affect health and safety. 
• Understanding the principles of customer service,
• How customers' needs and expectations are formed,
• Knowing the interpersonal skills and appropriate
• Behaviour required in the customer service environment
• Understanding the principles of responding to customers’ problems or complaints 

Course Duration

3 days 9.30am to 4.30pm

Qualification/s Achieved

E Learning Certificate/s

Highfield Level 1 Award in the Principles of Health and Safety within the Workplace 

Highfield Level 2 Award in Customer Service 

CONTACT DETAILS

ACT Head Office, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET.

T 029 2046 4727
E info@acttraining.org.uk